ORDER & DELIVERY

Delivery Time We’re committed to ensuring your order arrives as smoothly and quickly as possible. For shipments within the Netherlands, we partner with PostNL, and for international orders, we use UPS. You’ll receive an estimated delivery date during checkout, and we’ll keep you updated with tracking information once your package is on its way. Please note that during sales periods or exceptional circumstances, such as COVID-19, delivery times might be slightly longer. Rest assured, we process all shipments promptly on European business days.

Customs Information For international orders, packages may be subject to customs inspection, which can occasionally cause delays of up to 30 days. If you haven’t received your package after this period, please let us know. We’ll promptly start an investigation to ensure your order reaches you as quickly as possible.

Delivery Times

• The Netherlands: Expect your order in just 1-2 business days.
• Rest of Europe: We aim to deliver within 2-5 business days.
• Rest of the World: Your order will typically arrive within 3-7 business days.

Returns Policy We want you to be thrilled with your purchase. That’s why we offer a generous 100-day return policy. If you’re not completely satisfied, you can return any item within 100 days for a full refund or exchange.

How to Return Your Item:

1. Ensure your item is in its original condition, with all tags and packaging intact.
2. Contact our friendly customer service team to get started with your return and receive a return authorization.
3. Follow the provided instructions to send your item back to us.

We’ll process your return quickly once we receive your package. Please note that return shipping costs may apply based on your location and the reason for the return.

If you have any questions or need assistance, our customer support team is here to help. We’re dedicated to making your shopping experience with HectorBalle exceptional from start to finish.