Delivery & Shipping

At Hector Balle, your satisfaction and peace of mind are our top priorities. We understand how important it is for you to receive your order quickly and securely. Here’s what you can expect when you shop with us:

Fulfillment from the Heart of the Netherlands

All orders are carefully packed and shipped from our fulfillment center in the Netherlands. We take pride in our efficient processing and work hard to ensure that your order is on its way to you as quickly as possible.

Trusted Delivery Partners

• Within the Netherlands: We’ve partnered with PostNL, a trusted local courier, to ensure fast and reliable delivery right to your door.
• International Orders: For our customers around the world, we rely on UPS, a global leader in shipping, to get your order to you safely and promptly.

You’ll receive an estimated delivery date during checkout, and once your package is on its way, we’ll provide you with tracking information so you can follow its journey.

Estimated Delivery Times

• The Netherlands: Expect your order to arrive within 1-2 business days.
• Rest of Europe: We aim to deliver within 2-5 business days.
• Rest of the World: Your order will typically arrive within 3-7 business days.

Please note that during peak periods, such as sales events, delivery times might be slightly extended. However, we will always keep you informed every step of the way.

Customs Information for International Orders

If you’re ordering from outside the EU, your package may be subject to customs inspections, which can occasionally cause delays of up to 30 days. While this is rare, we’re here to help. If your package hasn’t arrived after this period, please let us know, and we’ll promptly investigate to ensure your order reaches you as soon as possible.

100-Day Return Policy

We want you to feel confident shopping with Hector Balle. That’s why we offer a 100-day return policy. If your purchase doesn’t meet your expectations, you can return it within 100 days for a full refund or exchange.

How to Return Your Item

1. Check Condition: Ensure the item is unworn, in its original condition, with all tags and packaging intact.
2. Contact Us: Send an email to INFO@HECTORBALLE.COM with your order details to start the return process.
3. Follow Instructions: After we approve your return, we’ll provide you with clear instructions on how to send the item back to us.

Once we receive your return, our team will process it quickly and issue your refund or exchange. Please note that return shipping costs may apply, depending on your location and the reason for the return.

Need Help?

Our dedicated customer support team is here to assist you with any questions or concerns you may have. We’re committed to making your shopping experience with Hector Balle safe, seamless, and satisfying from start to finish.