FREQUENTLY ASKED QUESTIONS
How long does delivery take?
Delivery within the Netherlands typically takes 1-2 business days. European and global shipping takes 2-7 business days, though customs delays may extend this.
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by region and customs processing.
What is your return policy?
We offer a 100-day return policy for exchanges or refunds, as long as items are in their original condition with tags.
Who pays for return shipping?
Return shipping costs depend on your location and the reason for return.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
How do I initiate a return?
To initiate a return, please contact our customer service team at info@hectorballe.com They will guide you through the return process.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. We will arrange for a replacement or refund.
How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund or exchange within 7-10 business days. Refunds will be issued to your original payment method.
What payment methods do you accept?
We accept all major credit cards, PayPal, iDeal, Klarna, and other payment options available at checkout.
Can I change or cancel my order after placing it?
Once an order is placed, it is processed immediately. If you need to make changes or cancel your order, please contact customer service as soon as possible, and we will do our best to accommodate your request.
Do you have a physical store?
While we do not have our own physical store, our products are available in various high-end retail shops. Ask your local high-end fashion store about Hector Balle.